Last week we reported on Fiido’s latest e-bike frame recall, which saw yet another of its models demonstrate a propensity to break in two after several months of riding. Now the company is stepping up with a redesign and a $10,000 pledge to make Fiido T1 Owners of e-bikes feel more secure in their travels.
If this gives you deja vu, you’re not alone.
Earlier this year we covered another of Fiido’s e-bike models that broke in halftriggering a massive recall.
Now the T1 is doing the same, but Fiido was again quick to respond.
Within a day of our initial report, the company began addressing the issue in owner groups, followed up quickly shortly after with an online tool to allow Fiido T1 e-bike owners to determine if their frame was on the list of affected models.
The company explained that the issue was related to a design flaw in the downtube and immediately released design drawings and images showing a new brace that had been added to the frame on Fiido T1 Models currently in production (see above).
In addition to the outer brace, Fiido also explained that an inner brace was also included inside the frame tube.
To further appease owners, the company added a few other upgrades to the bike, including hydraulic disc brakes to replace the previous mechanical disc brakes.
Fiido has also released videos showing T1 frames undergoing accelerated lifecycle testing in their frame lab, as you can see below. Reinforced and unreinforced frames appear on various devices.
But the two most important warranties made to owners of the redesigned model are an extended 5-year warranty and a $10,000 guarantee that future e-bikes will remain in one piece.
As the company explains:
1. All T1s (including stock ones and replacements) will enjoy a 5 year warranty from Fiido for the frame from now on.
2. We promise that if any of the new T1 suffers frame breakage problem under normal use, Fiido will compensate the customer with $10,000. No questions asked. We are confident in T1 and are sure no one will need to claim it. But feel free to bet against us.
Fiido is now shipping new T1 e-bikes to owners with affected frames, but without batteries or chargers.
Owners are advised to retain their original battery and charger for use on the new replacement bike.
According to emails from Fiido to T1 owners, replacement e-bikes are expected to arrive in the US by November 7, 2022 and begin reaching most customers by November 15, 2022. -Replaced bikes by the end of the year.
It’s obviously a doomsday scenario for riders and the e-bike company, but I have to say that Fiido seems to be handling it as well as anyone could have hoped.
They’ve made it easy for owners to determine if their e-bikes are affected, they’ve redesigned the bike, and plan to have replacements in owners’ hands within a month of reporting the issue (including shipping the bike). ‘other side of the world), and they put their money where they say it does by offering a $10,000 guarantee against future T1 breakage.
I would have liked to see them include all of their future e-bikes in this $10,000 warranty, as it would allow them to ensure that any new e-bike is sufficiently tested when it leaves the factory.
But when it comes to crisis response, Fiido seems to have done pretty well.
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